Please take a moment to review our company Terms & Conditions. If you have any questions, or require clarification please call us and we'll be happy to answer any questions.
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Unfortunately company policy prevents us from including any shipping charges in the cost breakdown of our projects. Shipping of items from Creative 3D is the sole responsibility of the purchaser. Creative 3D will make every effort to provide accurate and timely information to each client to help aid in the shipping process. However all arrangements, process, and payments remain the responsibility of the client. CREATIVE 3D IN NO WAY ASSUMES RESPONSIBILITY FOR SHIPPING OR SHIPPING RELATED COSTS OR DELAYS.

It is Highly recommended that insurance in the amount of the purchase price be taken out on all items being shipped. Creative 3D provides no such insurance (implied or otherwise) and can not be held liable for damage done in the shipping process.

For shipping information or rates we recommend reviewing the information on our shipping page:

 

 

 

Although every effort is made to provide an accurate production schedule and shipping dates for your project. These are simply estimates. The nature of custom work dictates that aspects of construction out of our control such as, materials, subcontractors, and labor sometimes take longer than expected. We will always try to meet the estimated date of shipment, however we have no control over outside suppliers or problems that may arise with materials. For this reason we can not guarantee a specific ship date unless stated in writing on the Purchase Order.

Since many design issues are decided as the item is being built, Creative 3D reserves the right to substitute materials and/or production methods in the best interest of the finished product, or where material availability dictate.

We are happy to accept Visa - Master Card - Discover & American Express credit cards as a form of payment. Additionally, we will accept Company Checks, Money Orders, and Cash. Unfortunately our policy precludes us from accepting personal checks for commercial goods and services.

As a general rule, our payment policy requires a 65% deposit on all projects where the projected ship date is over 30 calendar days from the order date - with the remaining balance paid prior to shipment. A 100% payment is required on projects where completion is under 30 days.

In some cases the % payments may be adjusted to meet requirements for material purchases, subcontracts, or special services.

It is the policy of Creative 3D to provide repairs or in some cases merchandise credits for problems due to manufacturing or defective materials for a period of one year. We Can Not accept merchandise returns after use.

Creative 3D can not return deposit money if the project Cancels after the purchase order is signed. Please understand that the Purchase Order is a contract and signing it will commit you for the services outlined in the document. Signer is responsible for any and all cost incurred by Creative 3D, and a cancellation fee of $500.00 for Purchase Order cancellation may apply in addition to any deposits paid.

- We regret material for a project will not be ordered without a signed Creative 3D Purchase Order.

- No Labor will be applied to a project before a deposit has been received. Creative 3D can not assume responsibility for delays caused by late deposits or delays in final payments

- No merchandise will be released for shipment until all charges have been settled in accordance with the terms of the Purchase Order or Invoice.

FULL TERMS AND CONDITIONS OF SERVICE DOCUMENT

The following sets forth the terms and conditions under which Creative 3D LLC will provide services. The terms and conditions set forth below shall control and govern our design and manufacturing services unless and until a more detailed and definitive design and manufacturing service agreement, if any, is agreed to by the parties.

1. Creative 3d will use commercially reasonable efforts to perform the design and manufacturing services in conformity with the Purchase Order requirements outlined and agreed to by both the client and Creative 3D. Creative 3D reserves the right to substitute materials or production processes in the best interest of the client and/or project, or when artistic and/or functional requirements dictate.

2. In accordance with terms outlined in the Purchase Order the client shall pay to Creative 3D all amounts when due, including all non-recurring design, engineering, labor, and material costs that may occur as a result of design, size, or function changes. The client shall pay to Creative 3D 65% of the total amounts due prior to the commencement of work. The remaining 35% balance of funds must be paid to Creative 3D prior to release for shipment. Any request for dispute of charges must be initiated in writing* within five (5) business days after the date of receipt. Such notification shall identify the alleged error in the invoice, a justification for considering this error to be material, together with supporting documentation. In the event of cancellation, termination, or expiration of the project, in whole or in part, the client shall remain liable for all fees, costs of material and expenses incurred by Creative 3D in connection with providing services as set forth in the Purchase Order. Creative 3D will calculate any amount due based on material purchases, labor expended, and coordination efforts used on the project at the time of cancellation. A cancellation fee of $500.00 may apply to any order cancellation in whole or in part.

3. The client will be deemed to have accepted any product designed and/or manufactured under the Purchase Order, unless within five calendar (5) days following Creative 3D's release of such design and/or product to client, client provides a detailed written notice* setting forth the manner in which the design and/or product fails to comply with the requirements outlined in the purchase order.

4. Creative 3D warrants that it will manufacture any design and/or product in all material respects to the specifications contained in the Purchase Order. Such warranty shall remain in effect for a period of six (6) months following the delivery of the design and/or product. If a design and/or product is determined not to conform to the specifications outlined in the signed purchase order, The client shall return the design and/or product to Creative 3D with a detailed explanation explaining how the design and/or product does not comply with the specification. Upon such showing Creative 3D, at its option, may repair, replace or refund the cost for that particular design and/or product in the payment form it chooses including credit to future work. Creative 3D is under no obligations with respect to any design and/or product that does not apply to the specifications provided in the Purchase Order due to mishandling, accident, misuse, neglect, alteration, damage, improper testing, replacement, shipping or improper or unauthorized repair by the client or a third party. Creative 3D defers to all warranties on parts covered by original manufacturer warranties in the period of one (1) year from date of delivery.

5. Creative 3D shall retain all right, title and ownership to any Creative 3D existing intellectual property incorporated into any product or design that is prepared as part of a Purchase Order unless the transfer of such intellectual property is expressly agreed to in writing. As provided herein, Creative 3D existing intellectual property means any discoveries, inventions, technical information, procedures, manufacturing or other processes, software, technology, know-how, trademarks, copyrights, or any other intellectual property rights owned, developed or obtained by Creative 3D.

6. Upon full payment of all monies due and owing under the Purchase Order, and solely at the discretion of Creative 3D, Creative 3D may assign or license as required all or part of the intellectual property created as a result of research, design, manufacturing, production, or implementation of the associated project.


THE FORGOING SHALL CONSTITUTE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY MADE BY CREATIVE 3D HEREIN OR ANY OTHER OBLIGATION MADE BY CREATIVE 3D HEREUNDER. THE WARRANTY SET FORTH IN THIS PARAGRAPH 4 IS IN LIEU OF, AND CREATIVE 3D EXPRESSLY DISCLAIMS, AND CUSTOMER EXPRESSLY WAIVES, ALL OTHER WARRANTIES AND REPRESENTATIONS OF ANY KIND WHATSOEVER WHETHER EXPRESSES OR IMPLIED, STATUTORY, ARISING BY COURSE OF DEALING OR PERFORMANCE, CUSTOM, USAGE IN THE TRADE OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR INFRINGEMENT OR MISAPPROPRIATION OF ANY RIGHT, TITLE OR INTEREST OF CUSTOMER OR ANY THIRD PARTY. CUSTOMER UNDERSTANDS AND AGREES THAT IT SHALL HAVE THE FULL AND EXCLUSIVE LIABILITY WITH RESPECT TO ANY DESIGN AND/OR PRODUCT, WHETHER FOR PRODUCT DESIGN LIABILITY, PRODUCT LIABILITY, DAMAGE TO PERSON OR PROPERTY AND/OR INFRINGEMENT OR MISAPPROPRIATION OF THIRD PARTY RIGHTS. NO ORAL STATEMENT OR REPRESENTATION BY CREATIVE 3D, SHALL CONSTITUTE OR CREATE A WARRANTY OR EXPAND THE SCOPE OF ANY WARRANTY HEREUNDER. ANY WRITTEN STATEMENT CREATING OR EXPANDING THE SCOPE OF ANY WARRANTY HEREUNDER MUST BE SIGNED BY THE PRESIDENT OF CREATIVE 3D.

EXCEPT AS PROVIDED HEREIN, UNDER NO CIRCUMSTANCES SHALL CREATIVE 3D BE LIABLE TO THE CUSTOMER OR ANY OTHER PERSON OR ENTITY UNDER ANY CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE CLAIM OR THEORY FOR ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGE, LOSS OF GOODWILL, LOSS OF BUSINESS PROFITS, LOSS REVENUE, WORK STOPPAGE, OR FOR ANY AND ALL OTHER DAMAGES, LOSS, OR EXEMPLARY OR PUNITIVE DAMAGES WHETHER CREATIVE 3D WAS INFORMED OR WAS AWARE OF THE POSSIBILITY OF SUCH DAMAGE.

* Email notification is not a substitute for written notice.

YOUR SIGNATURE ON THE PURCHASE ORDER OR INVOICE CONSTITUTES UNDERSTANDING AND ACCEPTANCE OF THESE TERMS AND CONDITIONS SO PLEASE READ THEM CAREFULLY.